Challenge

A business faced inefficiencies in managing sales orders via email, with manual processes leading to missed opportunities, delayed responses, and lost sales. The disorganized workflow made it difficult to track customer inquiries, slowing down the sales cycle.

Solution

Mastork implemented an AI-powered email system that automated sales order management. The system automatically identified and categorized sales inquiries, routed them to the right team members, and provided real-time order tracking and follow-up reminders, ensuring no lead was missed.

Result

With the automation in place, the company saw a 50% increase in conversion rates. By speeding up responses and providing a seamless experience, they turned more inquiries into confirmed orders, improving overall sales performance and customer satisfaction.